Frequently asked questions.

FAQ While planning your trip

What services do you offer?

We provide a range of services including flight bookings, hotel reservations, car rentals, travel insurance, and customized dream vacation packages.

How do I book a trip with your agency?

You can book a trip by contacting us through our website, calling our office, or visiting us in person. Our travel agents will work with you to create the perfect itinerary based on your preferences.

Do you offer travel insurance?

Yes, we highly recommend travel insurance for all clients. We offer travel insurance options to protect against trip cancellations, medical emergencies, and other unforeseen events.

  • In the event something happens preventing you from taking this trip (providing it is one of the covered reasons) you would get a full refund. It also gives you coverage while you are at your destination.

  • We encourage everyone to consider coverage at the time of booking to protect the non-refundable deposit. It is imperative that you purchase this insurance within 21 days of the initial deposit to be eligible for the pre-existing health condition waiver.

  • We believe that your vacation is a significant investment, and you should protect against emergencies like accident, illness, lost luggage or delayed flights. If you choose to decline this coverage, please put this in writing via email. Just remember if you choose to decline this protection, you are assuming any financial loss associated with your travel arrangements.

Can you help with special requests or needs?

Absolutely! We strive to accommodate special requests, whether it’s for dietary restrictions, accessibility needs, or other preferences. Please inform us during the booking process.

Providing parental consent when a child travels without both custodial parents.

If your child is traveling alone or with only one parent or legal guardian, they should have a notarized letter of consent from the other custodial parent (We do have a notary in our office).

The letter of consent, preferably in English and notarized, from the other parent (if the child is traveling with one custodial parent) or signed by both parents (if the child is traveling with a guardian or alone) should say: "I acknowledge that my child is traveling outside the country with [the name of the adult] with my permission." It should also have the passport number of both the child and the adult who is traveling.

Do I need an International Driver’s Permit?

If you are renting a car, it is required to purchase an International Driver’s License/Permit along with your State license. The only exception to this is if you hold a European drivers license.

  • A local Triple AAA office offers this, and it costs around $25 if you are a AAA member. (Non-members can also purchase this at a slightly higher price).

When do I purchase insurance?

We highly recommend purchasing insurance within 21 days of your initial deposit. You can purchase insurance at any point however please note that pre-existing conditions are only covered within the first 21 days of your initial deposit.

What are pre-existing conditions?

Pre-Existing Condition” means an illness, disease, or other condition during the 60 day period immediately prior to the date. Your coverage is effective for which You or Your Traveling Companion, Business Partner or a Family Member: 1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or 2) took or received a prescription for drugs or medicine. Item (2) of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Policy.

ALL U.S. PASSPORTS must have a six-month validity from your return date.

FAQ Before Travel

Should I contact my phone service provider?

  • We recommend contacting your phone service provider for any fees/phone plans while overseas.

  • We HIGHLY recommend downloading WhatsApp before you travel so our team members can get a hold of you if need be.

If changes happen to my itinerary, where will I be notified?

The Team will reach out to via the email you provide to us. Please be sure to check your email.

  • It is imperative that you provide us the best email and phone number you will be using while you are on travel so we may get a hold of you for any changes.

What is Hotel Tax?

Most hotels have instituted a law that requires travelers to pay a small tax upon arrival or checking at their property. The amount may change. This amount is required to be paid locally and is non-negotiable.

Where is it best to convert USD?

If you want to convert dollars to Euros it would be best to do it at TD Bank here in the U.S. or a Triple AAA (Call in advance) so they can order the money for you to pick up. You can exchange it at your destination’s airport but fees might be more expensive.

What if my luggage is delayed?

If luggage is delayed, please file a claim at the airport with the airline.

  • IF INSURANCE WAS PURCHASED:

    • Once you get back from your trip you may file a claim with Travel Insured (Insurance purchased) - show them the proof of receipts that you kept, as well as proof that your luggage was delayed over 3 hours. You may call the 1-855 number on your policy. Typically you are allowed up to $500 USD to buy necessities. After you file the claim with the airline, please go shopping for items up to $500 USD.

When/How do I Check-in?

You may check in 23 hours before your departure. You may visit the Airline’s website to do this by going to “Check-in” or “My booking.” Your booking reference number is on your electronic ticket (provided to you via email at the time of booking your airfare with us.) Follow the instructions on the site in order to complete the check-in process. If your boarding passes are sent to the Agency’s email, we will forward you the boarding passes before your departure.

Why am I not able to Check-in?

If you are having trouble checking in, please give us a call. In some cases we are not able to check you in either, if this situation occurs, please arrive at the airport well in advance (at least 3 hours) to speak to the clerk at the desk.

Can I select my seat in advance?

Rates apply when selecting seats in advance (before check-in) depending on the airline. We advise to choose your seat during the check-in process, unless you are looking for extra leg room seats.

What is my baggage allowance?

For economy tickets, you are allowed one checked bag up to 50 pounds, one carry-on and one personal item. Anything more will be an additional amount. Rates depend on the airline. Refer to the airline’s website to see the additional amount.

I bought insurance, and I got sick the day of travel, what do I do?

Please inform our office in writing (via email) at your earliest convenience, to begin the cancellation process.

  • You must be seen immediately by either urgent care, visit the emergency room, or any physician’s office. The attending physician will be required to fill out a physician statement provided by the Travel insurance company in order to substantiate the insurance claim.

FAQ During Travel

Is it important to keep all vouchers with me?

We provide you with detailed vouchers, so you know what you have booked. These vouchers include contact numbers. We advise to have these with you in case you must reach out to one of our suppliers while on travel.

Should I expect transfer services to confirm my pickup or should I reach out to them?

  • Although we do provide the vouchers to all suppliers as well, mistakes can happen, and you have their contact information for this reason, you may call them to confirm any pick up times.

  • Please contact them if you have any delays or changes in your schedule.

What should I do if I encounter issues during my trip?

If you experience any issues during your trip, email us immediately.

  • We highly recommend downloading WhatsApp before you travel so our team members can text/call you without any data rates applied. (We have members in Europe that can reach out to you in the same time zone.)

What should I do if I lose my passport while traveling?

If you lose your passport, contact the nearest embassy or consulate immediately.

If you have purchased trip insurance, you may contact them as well so they can guide you through the process. We highly recommend emailing us pictures of your passports, and that everyone has with them a physical copy of your passport.

What if I have a complaint about my trip?

We take customer feedback seriously. Please contact us with your concerns, and we will work to address them promptly and effectively.

I got sick, how do I go about getting my money back since I purchased insurance?

We advise that you visit a doctor and keep all receipts/proof in order to help with your insurance claim. You must call the Toll free number on your Insurance Policy so they can help you with your insurance claim.

I bought insurance, and I got sick while in destination, what do I do?

  • Please inform our office in writing (via email) at your earliest convenience, to begin the cancellation process.

  • You must be seen immediately by either urgent care, visit the emergency room, or any physician’s office. The attending physician will be required to fill out a physician statement provided by the Travel insurance company in order to substantiate the insurance claim.

For emergency assistance while traveling in Europe, feel free to reach us via WhatsApp or Viber at +30 698.945.7735. If you’re traveling in the Americas, you can contact us on our Emergency Phone Line at +1 978.996.4468. We’re here to support you wherever your journey takes you.